Please read this Refund Policy carefully before using ZapFlow or subscribing to any of our paid plans. By signing up or upgrading, you agree to the terms outlined below.

No Refund Policy

ZapFlow offers a Free Forever plan that allows you to explore the platform, set up your automation, test integrations (including SMS, voice, WhatsApp, and email), and evaluate our features thoroughly without paying anything.

We've designed the free plan so that you can determine whether ZapFlow meets your business needs before making any financial commitment.

As a result, we maintain a strict no refund policy for all paid plans unless otherwise specified under "Exceptions."

Once you choose to upgrade to a paid subscription plan, you acknowledge that:

• You have had the opportunity to test ZapFlow's features.
• You are responsible for how the platform is used within your business.
• Refunds will not be issued based on dissatisfaction that could have been identified using the free plan.

No Refund for Misuse or Platform Violations

ZapFlow is not intended for spamming or sending unsolicited bulk messages on any channel, including WhatsApp, SMS, or email.

If your number, domain, or account is banned or restricted due to:

• Spam reports
• Violation of WhatsApp Business or third-party API policies
• Use of fake or invalid business credentials or URLs

ZapFlow will not issue a refund. These consequences arise from user behavior and are beyond our control.

We clearly display these usage warnings during account creation and setup to avoid misuse.

Exceptions – When You May Request a Refund

We may issue a refund at our sole discretion if:

• You request it within 48 hours of your initial purchase or plan renewal.
• The refund request is due to accidental payment or failure to cancel before auto-renewal.

To request a refund under these conditions, contact our support team within the 48-hour window.

Refund Processing Timeline

If your refund request is approved, please allow 5 to 7 business days for the refunded amount to appear in your original payment method account.

Thank You

Thank you for choosing ZapFlow. We're committed to helping you build powerful and responsible marketing automation.

Team ZapFlow

Power your growth, ethically.